2021 AI Communications Benchmark Study
Personalized Communications When Students Need Them
AI communications are becoming a “go to” across college campuses – both physical and virtual. This trend is driven both by students' changing communication preferences and the need to expand service capacity with personalized, virtual advising after hours.
This inaugural study analyzed 9.7 million AI interactions since the beginning of 2020 and provides insight into modern student behavior that enables institutions to develop the appropriate engagement and support strategies to increase student success.
Download the report to learn more about:
- Trends, topics and drivers behind why AI communications are currently growing 3x across the US
- The importance of the "The 3rd Shift” + "August Crunch"
- Takeaways and recommendations to better support students and reduce the burden on overextended staff resources
Get the Report
"Students are getting what they need—they are less stressed. Staff are able to focus. Answers are consistent and right. This product is a revenue generator—it drives enrollment and retention."
"Seriously, I have done quite a few things as VP since I've been there the last 5.5 years...I have never gotten more positive feedback than what we're doing with this artificial intelligence."
Dr. Lloyd Holmes
"In this enrollment environment you can't afford not to do this."
Proactively nudge students through the student lifecycle on a device with a 98% open rate.
AI Chatbot + Live Chat
Transform office hours from 9-5 to 24/7 on any device so students get the help they need to be successful.
Answer questions before they’re even asked with text and video responses across 20+ departments.
Benefit from AI Conversational Design experts and the largest network of AI interactions in higher education.
Insights + Analytics
Gain insight on student behavior, responses, and preferences that improves your student engagement approach.
Connect with SIS, CRM, and other platforms to deliver personalized advising and student-specific experiences.