Downloadable Content

AI Communications Benchmark Study

Personalized Communications When Students Need Them

AI communications are becoming a “go to” across college campuses – both physical and virtual. This trend is driven both by students' changing communication preferences and the need to expand service capacity with personalized, virtual advising after hours.

This inaugural study analyzed 9.7 million AI interactions since the beginning of 2020 and provides insight into modern student behavior that enables institutions to develop the appropriate engagement and support strategies to increase student success.

Download the report to learn more about:

  • Trends, topics and drivers behind why AI communications are currently growing 3x across the US
  • The importance of the "The 3rd Shift” + "August Crunch"
  • Takeaways and recommendations to better support students and reduce the burden on overextended staff resources

Get the Report

"Students are getting what they need—they are less stressed. Staff are able to focus. Answers are consistent and right. This product is a revenue generator—it drives enrollment and retention."

Michael Bennett
AVP, St. Petersburg College

"Seriously, I have done quite a few things as VP since I've been there the last 5.5 years...I have never gotten more positive feedback than what we're doing with this artificial intelligence."

Dr. Lloyd Holmes
President, De Anza College

"In this enrollment environment you can't afford not to do this."

Brian Jones
Director of Admissions, Minnesota State University, Mankato
Two-Way Texting
Two-Way Texting

Proactively nudge students through the student lifecycle on a device with a 98% open rate.

Chatbot + Live Chat
AI Chatbot + Live Chat

Transform office hours from 9-5 to 24/7 on any device so students get the help they need to be successful.

Preloaded Content
Preloaded Content

Answer questions before they’re even asked with text and video responses across 20+ departments.

AI Workflow
AI Workflow

Benefit from AI Conversational Design experts and the largest network of AI interactions in higher education.

Insights + Analytics
Insights + Analytics

Gain insight on student behavior, responses, and preferences that improves your student engagement approach.

Ecosystem Integrations
Ecosystem Integrations

Connect with SIS, CRM, and other platforms to deliver personalized advising and student-specific experiences.