Achieving "Inbox Zero": High Tech That Doesn't Replace High Touch

Recorded June 09, 2022
Headshot - Kelly Miller
Kelly Miller
Associate University Registrar, UNC-Chapel Hill
Headshot - Jen Drake
Jen Drake
Business Analyst, UNC-Chapel Hill
Headshot - Kelley Bradder
Kelley Bradder
VP of Integrations and Security, Ocelot

Academics should be challenging. Student services should be easy. But the combination of confusing content, complex systems, and fragmented support creates a perfect storm that negatively impacts enrollment and retention.

Learn how UNC - Chapel Hill is using chatbots and disruptive AI-powered two-way texting technology to:

  • Break through the engagement bottleneck across Admissions, Advising, Registrar, Student Aid, and other departments
  • Drastically reduce email and call volume so that staff can get out of the repetitive grind
  • Get back to what matters most: helping students navigate the complexities of college life

Both community colleges and 4-year institutions alike will benefit from this case study in cross-departmental collaboration and integrated technology.


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"Students are getting what they need—they are less stressed. Staff are able to focus. Answers are consistent and right. This product is a revenue generator—it drives enrollment and retention."

Michael Bennett
AVP, St. Petersburg College

"Seriously, I have done quite a few things as VP since I've been there the last 5.5 years...I have never gotten more positive feedback than what we're doing with this artificial intelligence."

Dr. Lloyd Holmes
President, De Anza College

"In this enrollment environment you can't afford not to do this."

Brian Jones
Director of Admissions, Minnesota State University, Mankato
Two-Way Texting
Two-Way Texting

Proactively nudge students through the student lifecycle on a device with a 98% open rate.

Chatbot + Live Chat
AI Chatbot + Live Chat

Transform office hours from 9-5 to 24/7 on any device so students get the help they need to be successful.

Preloaded Content
Preloaded Content

Answer questions before they’re even asked with text and video responses across 20+ departments.

AI Workflow
AI Workflow

Benefit from AI Conversational Design experts and the largest network of AI interactions in higher education.

Insights + Analytics
Insights + Analytics

Gain insight on student behavior, responses, and preferences that improves your student engagement approach.

Ecosystem Integrations
Ecosystem Integrations

Connect with SIS, CRM, and other platforms to deliver personalized advising and student-specific experiences.