Digital Student Services: The Pathway to Success

Recorded November 10, 2021
Nick Burrell Headshot
Nick Burrell
VP of School Partnerships, Ocelot
Chad Sartini Headshot
Chad Sartini
Associate Director for Client Services, Virginia Tech Office of University Scholarships & Financial Aid
Jeannie Lybbert Headshot
Jeannie Lybbert
Interim Director of Financial Aid and Veterans Services, Butte College
Coming out of the pandemic, students expect their college or university to provide 24/7 digital access to student services. Affordable, artificially intelligent (AI) technology is rising to help meet this challenge.

AI tools can easily be deployed to provide a high-touch experience for students in a way that is also scalable for the institution. Resolve repetitive questions immediately, transfer students to personalized services when the time is right and send gentle reminders so students aren’t worried about paperwork and transactional requirements when they start class.

View our on-demand webinar where we were joined by your peers, Jeannie Lybbert and Chad Sartini, where they shared:
  • How they’re using AI technology to meet students where they are and provide improved service and support
  • Why personalized engagement is a key to driving enrollment, retention and student success
  • Success stories using Ocelot’s AI Student Engagement Platform, including chatbot, live chat and text campaigns

View Recording

"Students are getting what they need—they are less stressed. Staff are able to focus. Answers are consistent and right. This product is a revenue generator—it drives enrollment and retention."

Michael Bennett
AVP, St. Petersburg College

"Seriously, I have done quite a few things as VP since I've been there the last 5.5 years...I have never gotten more positive feedback than what we're doing with this artificial intelligence."

Dr. Lloyd Holmes
President, De Anza College

"In this enrollment environment you can't afford not to do this."

Brian Jones
Director of Admissions, Minnesota State University, Mankato
Two-Way Texting
Two-Way Texting

Proactively nudge students through the student lifecycle on a device with a 98% open rate.

Chatbot + Live Chat
AI Chatbot + Live Chat

Transform office hours from 9-5 to 24/7 on any device so students get the help they need to be successful.

Preloaded Content
Preloaded Content

Answer questions before they’re even asked with text and video responses across 20+ departments.

AI Workflow
AI Workflow

Benefit from AI Conversational Design experts and the largest network of AI interactions in higher education.

Insights + Analytics
Insights + Analytics

Gain insight on student behavior, responses, and preferences that improves your student engagement approach.

Ecosystem Integrations
Ecosystem Integrations

Connect with SIS, CRM, and other platforms to deliver personalized advising and student-specific experiences.