The virtual student services office is here. Get the playbook.

Download this playbook to learn how Financial Aid Director Mia Mwango at Santa Fe College is using AI chatbots, videos, and other online tools to provide students a fully virtual experience. Broaden access, support self-service 24/7/365, and improve outcomes.

This how-to guide contains the:

  • Six components of Mia's virtual student service office
  • Challenges and maintenance required to keep it going
  • Benefits and student reaction now that the virtual office is operational