Leveraging AI to Serve & Support Students: Building a Sustainable Foundation

Recorded July 20, 2021
Benjamin Costello Headshot
Benjamin Costello
Executive Director, Constituent Engagement Strategy, Ithaca College
Dr. Malinda Daniel Headshot
Dr. Malinda Daniel
Project Manager, South Piedmont Community College
Candace Kauffman Headshot
Candace Kauffman
Director, AI Conversational Design, Ocelot

AI technologies have myriad applications in higher education: allowing institutions to automate routine tasks, provide 24/7/365 student support, drive enrollment, and improve engagement and student outcomes, all while saving staff time and money. 

But a “set it and forget it” approach to AI won’t help your institution leverage these tools to their full potential when it comes to serving your students. Using AI technologies successfully hinges not only on picking the right tools, but also on developing an engagement strategy that is both sustainable (and scalable) over the long-term.

View our on-demand webinar and hear from a panel of your Ocelot peers to learn more about:

  • Creating an AI game plan that provides a seamless experience for students and breaks down silos between departments
  • How to implement a scalable, personalized approach to engagement that instantly provides easy-to-understand answers to students’ most frequently-asked questions 
  • Success stories and best practices for the sustainable maintenance and scalable growth of AI technologies across campus

View Recording

"Students are getting what they need—they are less stressed. Staff are able to focus. Answers are consistent and right. This product is a revenue generator—it drives enrollment and retention."

Michael Bennett
AVP, St. Petersburg College

"Seriously, I have done quite a few things as VP since I've been there the last 5.5 years...I have never gotten more positive feedback than what we're doing with this artificial intelligence."

Dr. Lloyd Holmes
President, De Anza College

"In this enrollment environment you can't afford not to do this."

Brian Jones
Director of Admissions, Minnesota State University, Mankato
Text Campaigns
Text Campaigns

Proactively nudge students through the student lifecycle on a device with a 98% open rate.

Chatbot + Live Chat
AI Chatbot + Live Chat

Transform office hours from 9-5 to 24/7 on any device so students get the help they need to be successful.

Preloaded Content
Preloaded Content

Answer questions before they’re even asked with text and video responses across 20+ departments.

AI Workflow
AI Workflow

Benefit from AI Conversational Design experts and the largest network of AI interactions in higher education.

Insights + Analytics
Insights + Analytics

Gain insight on student behavior, responses, and preferences that improves your student engagement approach.

Ecosystem Integrations
Ecosystem Integrations

Connect with SIS, CRM, and other platforms to deliver personalized advising and student-specific experiences.