Struggling with unsustainable call and email volumes, SPC needed a scalable service solution.
The Financial Assistance Services team knew a technology solution was the only way to meet the demand. SPC became one of the first partners to use Ocelot’s AI Chatbot, and one of the first to see immediate results.
In this case study you will learn the:
- Signs of an unsustainable service model
- Benefits of an AI-driven solution in responding to students 24/7
- ROI of implementing the Ocelot platform