St. Petersburg College Improves Student Service Case Study
Struggling with unsustainable call and email volumes, SPC needed a scalable service solution.
The Financial Assistance Services team knew a technology solution was the only way to meet the demand. SPC became one of the first partners to use Ocelot’s AI Chatbot, and one of the first to see immediate results.
In this case study you will learn the:
- Signs of an unsustainable service model
- Benefits of an AI-driven solution in responding to students 24/7
- ROI of implementing the Ocelot platform
Students are getting what they need - they are less stressed. Staff are able to focus. Answers are consistent and right. This product is a revenue generator - it drives enrollment and retention."
AVP, St. Petersburg College
Proactively nudge students through the student lifecycle on a device with a 98% open rate.
AI Chatbot + Live Chat
Transform office hours from 9-5 to 24/7 on any device so students get the help they need to be successful.
Answer questions before they’re even asked with text and video responses across 20+ departments.
Benefit from AI Conversational Design experts and the largest network of AI interactions in higher education.
Insights + Analytics
Gain insight on student behavior, responses, and preferences that improves your student engagement approach.
Connect with SIS, CRM, and other platforms to deliver personalized advising and student-specific experiences.