Downloadable Content

St. Petersburg College Improves Student Service Case Study

Ozzie the Ocelot

Struggling with unsustainable call and email volumes, SPC needed a scalable service solution.

The Financial Assistance Services team knew a technology solution was the only way to meet the demand. SPC became one of the first partners to use Ocelot’s AI Chatbot, and one of the first to see immediate results.

In this case study you will learn the:

  • Signs of an unsustainable service model
  • Benefits of an AI-driven solution in responding to students 24/7
  • ROI of implementing the Ocelot platform

Students are getting what they need - they are less stressed. Staff are able to focus. Answers are consistent and right. This product is a revenue generator - it drives enrollment and retention."

Michael Bennett
AVP, St. Petersburg College

Text Campaigns

Proactively nudge students through the student lifecycle on a device with a 98% open rate.

AI Chatbot + Live Chat

Transform office hours from 9-5 to 24/7 on any device so students get the help they need to be successful.

Preloaded Content

Answer questions before they’re even asked with text and video responses across 20+ departments.

AI Workflow

Benefit from AI Conversational Design experts and the largest network of AI interactions in higher education.

Insights + Analytics

Gain insight on student behavior, responses, and preferences that improves your student engagement approach.

Ecosystem Integrations

Connect with SIS, CRM, and other platforms to deliver personalized advising and student-specific experiences.