Recorded: September 17, 2020

Last spring, colleges quickly moved teams and students off campus into virtual learning and remote services. Virtual meeting software, live chat, AI chatbots, texting, and other platforms have aided campus staff to create an interesting and innovative model.

Learn how they are creating virtual student services that will not only help them get through the current crisis, but also create lasting efficiencies and student connections.


Facilitators and Panelists:

  • Daniel Hall, Director of Student Success Technologies at Bakersfield College
  • Jacquelyn Thompson, AVP of Enrollment Management at Florida State College at Jacksonville
  • Dr. Louanna Castleman, Director of Admissions at Fayetteville Technical Community College
  • Darcie Sprouse, University Innovation Alliance Fellow at Iowa State University