Technology Lighting the Torch for Virtual Student Services

Recorded September 23, 2020

Last spring, colleges quickly moved teams and students off campus into virtual learning and remote services. Virtual meeting software, live chat, AI chatbots, texting, and other platforms have aided campus staff to create an interesting and innovative model.

Learn how they are creating virtual student services that will not only help them get through the current crisis, but also create lasting efficiencies and student connections.

Facilitators and Panelists:

  • Daniel Hall, Director of Student Success Technologies at Bakersfield College
  • Dr. Sherrie Licon, Executive Director for Enrollment Services at Central Arizona College
  • Jacquelyn Thompson, AVP of Enrollment Management at Florida State College at Jacksonville
  • Dr. Debra Nakama, Vice Chancellor of Student Affairs at University of Hawaii Maui College

View Recording

"Students are getting what they need—they are less stressed. Staff are able to focus. Answers are consistent and right. This product is a revenue generator—it drives enrollment and retention."

Michael Bennett
AVP, St. Petersburg College

"Seriously, I have done quite a few things as VP since I've been there the last 5.5 years...I have never gotten more positive feedback than what we're doing with this artificial intelligence."

Dr. Lloyd Holmes
President, De Anza College

"In this enrollment environment you can't afford not to do this."

Brian Jones
Director of Admissions, Minnesota State University, Mankato
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