Technology Lighting the Torch for Virtual Student Services
Last spring, colleges quickly moved teams and students off campus into virtual learning and remote services. Virtual meeting software, live chat, AI chatbots, texting, and other platforms have aided campus staff to create an interesting and innovative model.
Learn how they are creating virtual student services that will not only help them get through the current crisis, but also create lasting efficiencies and student connections.
Facilitators and Panelists:
- Daniel Hall, Director of Student Success Technologies at Bakersfield College
- Dr. Sherrie Licon, Executive Director for Enrollment Services at Central Arizona College
- Jacquelyn Thompson, AVP of Enrollment Management at Florida State College at Jacksonville
- Dr. Debra Nakama, Vice Chancellor of Student Affairs at University of Hawaii Maui College
"Students are getting what they need—they are less stressed. Staff are able to focus. Answers are consistent and right. This product is a revenue generator—it drives enrollment and retention."
"Seriously, I have done quite a few things as VP since I've been there the last 5.5 years...I have never gotten more positive feedback than what we're doing with this artificial intelligence."
Dr. Lloyd Holmes
"In this enrollment environment you can't afford not to do this."
Proactively nudge students through the student lifecycle on a device with a 98% open rate.
AI Chatbot + Live Chat
Transform office hours from 9-5 to 24/7 on any device so students get the help they need to be successful.
Answer questions before they’re even asked with text and video responses across 20+ departments.
Benefit from AI Conversational Design experts and the largest network of AI interactions in higher education.
Insights + Analytics
Gain insight on student behavior, responses, and preferences that improves your student engagement approach.
Connect with SIS, CRM, and other platforms to deliver personalized advising and student-specific experiences.