Top Questions Students Ask, Why Answering is Hard, and How Chatbots Help

Recorded March 18, 2020
Candace Kauffman
Director of AI Conversational Design, Ocelot
Max Shure
SVP of School Partnerships, Ocelot

It's not just about the questions; it's about how, when, and where you answer.

We unpacked over 1 million chatbot interactions on the Ocelot platform to understand bottlenecks in servicing students and how schools are addressing the challenge.

By watching this webinar you will learn the:

  • Top questions students are asking across key departments
  • Framework that breaks down why answering is difficult
  • Technology schools are implementing to get an "infinite set of extra hands"

View Recording

"Students are getting what they need—they are less stressed. Staff are able to focus. Answers are consistent and right. This product is a revenue generator—it drives enrollment and retention."

Michael Bennett
AVP, St. Petersburg College

"Seriously, I have done quite a few things as VP since I've been there the last 5.5 years...I have never gotten more positive feedback than what we're doing with this artificial intelligence."

Dr. Lloyd Holmes
President, De Anza College

"In this enrollment environment you can't afford not to do this."

Brian Jones
Director of Admissions, Minnesota State University, Mankato
Two-Way Texting
Two-Way Texting

Proactively nudge students through the student lifecycle on a device with a 98% open rate.

Chatbot + Live Chat
AI Chatbot + Live Chat

Transform office hours from 9-5 to 24/7 on any device so students get the help they need to be successful.

Preloaded Content
Preloaded Content

Answer questions before they’re even asked with text and video responses across 20+ departments.

AI Workflow
AI Workflow

Benefit from AI Conversational Design experts and the largest network of AI interactions in higher education.

Insights + Analytics
Insights + Analytics

Gain insight on student behavior, responses, and preferences that improves your student engagement approach.

Ecosystem Integrations
Ecosystem Integrations

Connect with SIS, CRM, and other platforms to deliver personalized advising and student-specific experiences.