Town Hall: Navigating IT Services During COVID-19 - Sharing of Best Practices

Recorded June 02, 2020
Paul Burke
SVP of School Partnerships, Ocelot
Headshot - Joel Laos
Joel Laos
Director of Client Success, Ocelot

We have all entered the “new normal” of COVID-19 life. Schools have transitioned to remote work and virtual student experiences. CIOs and IT professionals have more responsibility than ever before to navigate challenges, lead innovation, and find solutions. 

Watch our interactive, virtual town hall where your colleagues:

  • Shared the challenges you are facing 
  • Received input from your peers and Ocelot on overcoming barriers 
  • Learned best practices directly from your colleagues in the IT community

We covered topics such as supporting remote work and learning environments, managing student and staff communication, help desk capacity and options, budget management and short vs long term decision making.

We also shared the technologies and solutions schools are finding the most helpful, including those powered by AI.

This town hall was about exchanging ideas and building community.

Special thanks fo Rob Stirton, VP of Institutional Effectiveness & CIO of College of Morris, for his participation!

View Recording

"Students are getting what they need—they are less stressed. Staff are able to focus. Answers are consistent and right. This product is a revenue generator—it drives enrollment and retention."

Michael Bennett
AVP, St. Petersburg College

"Seriously, I have done quite a few things as VP since I've been there the last 5.5 years...I have never gotten more positive feedback than what we're doing with this artificial intelligence."

Dr. Lloyd Holmes
President, De Anza College

"In this enrollment environment you can't afford not to do this."

Brian Jones
Director of Admissions, Minnesota State University, Mankato
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