Using AI Chatbots with PeopleSoft to Deliver Personalized Student Service

Recorded July 22, 2020
Max Shure
SVP of School Partnerships, Ocelot
Ben Beck Headshot
Ben Beck
SVP of Product, Ocelot

St. Petersburg College implemented Ocelot's AI chatbot (PETE), for Student Services to provide immediate answers and direct students to campus support resources. This webinar demonstrated how Ocelot and SPC graduated PETE to myPETE by extending the AI chatbot capability with an integration to PeopleSoft to provide personalized answers to student questions.

On this on-demand webinar you will learn the:

  • Benefits of deploying a personalized AI chatbot approach
  • Top questions students ask and how to answer 24/7 using AI technology
  • Process and playbook for configuring the integration

Special thanks to Wayne Kruger, Executive Director of Financial Assistance Services at St. Petersburg College, for his participation!

View Recording

"Students are getting what they need—they are less stressed. Staff are able to focus. Answers are consistent and right. This product is a revenue generator—it drives enrollment and retention."

Michael Bennett
AVP, St. Petersburg College

"Seriously, I have done quite a few things as VP since I've been there the last 5.5 years...I have never gotten more positive feedback than what we're doing with this artificial intelligence."

Dr. Lloyd Holmes
President, De Anza College

"In this enrollment environment you can't afford not to do this."

Brian Jones
Director of Admissions, Minnesota State University, Mankato
Two-Way Texting
Two-Way Texting

Proactively nudge students through the student lifecycle on a device with a 98% open rate.

Chatbot + Live Chat
AI Chatbot + Live Chat

Transform office hours from 9-5 to 24/7 on any device so students get the help they need to be successful.

Preloaded Content
Preloaded Content

Answer questions before they’re even asked with text and video responses across 20+ departments.

AI Workflow
AI Workflow

Benefit from AI Conversational Design experts and the largest network of AI interactions in higher education.

Insights + Analytics
Insights + Analytics

Gain insight on student behavior, responses, and preferences that improves your student engagement approach.

Ecosystem Integrations
Ecosystem Integrations

Connect with SIS, CRM, and other platforms to deliver personalized advising and student-specific experiences.