Virtual Student Services: Chatbots to the Rescue
Fall semester for most schools falls somewhere on the in-person-to-fully-remote spectrum of campus life and operations. Regardless of where you fall, what’s clear is that technology will be a driving force in serving students.
Across admissions, advising, financial aid, student services and IT, campus communities will need to find new ways to answer questions and stay connected with both colleagues and students. Chatbots, live chat, text messaging services, and video screen shares are impactful and increasingly popular solutions and SUNY schools are leading the way.
Learn how your New York colleagues are using these tools to increase engagement with students, while giving resource-constrained staff more time to focus on processing and students who need 1:1 assistance.
Facilitators and Panelists:
- Meghan Fouracre, Student Financial Services, Ithaca College
- Kristen Vella, Student Data Systems, Upstate Medical University
- Doug Miller, Student Services, Monroe Community College
- Paul Burke, School Partnerships, Ocelot
- Shannon Sheaff, School Partnerships, Ocelot
"Students are getting what they need—they are less stressed. Staff are able to focus. Answers are consistent and right. This product is a revenue generator—it drives enrollment and retention."
"Seriously, I have done quite a few things as VP since I've been there the last 5.5 years...I have never gotten more positive feedback than what we're doing with this artificial intelligence."
Dr. Lloyd Holmes
"In this enrollment environment you can't afford not to do this."
Proactively nudge students through the student lifecycle on a device with a 98% open rate.
AI Chatbot + Live Chat
Transform office hours from 9-5 to 24/7 on any device so students get the help they need to be successful.
Answer questions before they’re even asked with text and video responses across 20+ departments.
Benefit from AI Conversational Design experts and the largest network of AI interactions in higher education.
Insights + Analytics
Gain insight on student behavior, responses, and preferences that improves your student engagement approach.
Connect with SIS, CRM, and other platforms to deliver personalized advising and student-specific experiences.