Virtual Student Services: Chatbots to the Rescue

Recorded September 23, 2020

Fall semester for most schools falls somewhere on the in-person-to-fully-remote spectrum of campus life and operations. Regardless of where you fall, what’s clear is that technology will be a driving force in serving students.

Across admissions, advising, financial aid, student services and IT, campus communities will need to find new ways to answer questions and stay connected with both colleagues and students. Chatbots, live chat, text messaging services, and video screen shares are impactful and increasingly popular solutions and SUNY schools are leading the way.

Learn how your New York colleagues are using these tools to increase engagement with students, while giving resource-constrained staff more time to focus on processing and students who need 1:1 assistance.

Facilitators and Panelists:

  • Meghan Fouracre, Student Financial Services, Ithaca College
  • Kristen Vella, Student Data Systems, Upstate Medical University
  • Doug Miller, Student Services, Monroe Community College
  • Paul Burke, School Partnerships, Ocelot
  • Shannon Sheaff, School Partnerships, Ocelot

View Recording

"Students are getting what they need—they are less stressed. Staff are able to focus. Answers are consistent and right. This product is a revenue generator—it drives enrollment and retention."

Michael Bennett
AVP, St. Petersburg College

"Seriously, I have done quite a few things as VP since I've been there the last 5.5 years...I have never gotten more positive feedback than what we're doing with this artificial intelligence."

Dr. Lloyd Holmes
President, De Anza College

"In this enrollment environment you can't afford not to do this."

Brian Jones
Director of Admissions, Minnesota State University, Mankato
Two-Way Texting
Two-Way Texting

Proactively nudge students through the student lifecycle on a device with a 98% open rate.

Chatbot + Live Chat
AI Chatbot + Live Chat

Transform office hours from 9-5 to 24/7 on any device so students get the help they need to be successful.

Preloaded Content
Preloaded Content

Answer questions before they’re even asked with text and video responses across 20+ departments.

AI Workflow
AI Workflow

Benefit from AI Conversational Design experts and the largest network of AI interactions in higher education.

Insights + Analytics
Insights + Analytics

Gain insight on student behavior, responses, and preferences that improves your student engagement approach.

Ecosystem Integrations
Ecosystem Integrations

Connect with SIS, CRM, and other platforms to deliver personalized advising and student-specific experiences.